Frequently Asked Questions

Our team has compiled a list of frequently asked questions along with the related answers based on what our patrons have been asking us. Be sure to come back and visit this page for updates.

About UBC Aquatic Centre

The new UBC Aquatic Centre is a state-of-the-art facility that has been designed for community, competition, and campus life. Whether you are a student, staff/faculty, resident, or visitor there are amenities and programming for you.

Some of the new facility features include:

  • 25 metre recreational pool with 1m and 3m diving boards, rope swing, and an accessible ramp
  • 50 metre competition pool
  • Leisure pool and lazy river with accessible ramp
  • 34-person family friendly hot tub with power lift
  • Steam room and sauna
  • Food and beverage kiosk (opening February 2017 – date to be confirmed
  • Viewing areas
  • Universal change room

The design of the new UBC Aquatic Centre put as large focus on the management of both air and water quality. Find below the temperatures that you can expect within the new facility.

Water temperatures:

  • The leisure pool is 91°F (33°C).
  • The hot tub is 104°F (40°C).
  • The 25m recreation pool is 84°F (29°C).
  • The 50m competition pool is 80°F (27°C)

 

Air temperature:

  • 77°F (25°C)

Note: Due to the realities of a large and complex space, patrons should expect variations in these temperatures at any point in time.

The facility has four tanks, each with different depths:

  • The shallowest part of the leisure pool is 0.90 metres; the deepest part is 1.22 metres.
  • The hot tub is 0.90 metres deep.
  • The shallowest part of the 25m recreation pool is 1.07 metres; the deepest part is 4.5 metres.
  • The shallowest part of the 50m competition pool is 2.4 metres; the deepest part is 2.5 metres.

Based on the water and air filtration systems in place, both air and water quality is optimal for a new aquatic facility.

UBC Okanagan researchers, working on a Natural Sciences and Engineering Research Council of Canada (NSERC) project, have also partnered with UBC Aquatic Centre to assess the presence of chemical compounds in the natatorium. This research will help us meet UBC’s mandate of energy efficiency and inform the design of future aquatic facilities in Canada and around the world. For more information, see UBC Okanagan’s website.

A disinfection system that uses pressurized diatomaceous earth (DE), chlorine, and UV is what provides the water quality for the new facility.

Yes, the new UBC Aquatic Centre also has gender-specific change rooms for men and women. Facility patrons are invited to use whichever change room they most identify with.

UBC believes everyone in the community should be provided with inclusive spaces that are welcoming and respectful of all identities. A universal change room is for everyone and welcomes all genders and includes private change cubicles and private washroom/shower stalls as well as lockers. It allows patrons to share the common amenities while having a private space to change and provides parents to bring children of all genders into the common room. It is also intended for people with disabilities who have an attendant of a different gender.

UBC already has dozens of gender-inclusive washroom facilities for students, staff, and faculty on campus. A list of those locations can be found here.

The new UBC Aquatic Centre targets LEED Gold certification. Recycled materials, certified wood, and regional materials were used in the build. As well, the UBC Aquatic Centre has water-efficient landscaping and innovative water management. A 1.3-million-litre underground water cistern harvests rainwater from the facility’s roof to replenish evaporated pool water, as well as help manage stormwater runoff and flooding.

No, the focus of the building design was on the aquatic environment and amenities. UBC Athletics & Recreation offers a fitness centre at the Student Recreation Centre. UBC is undertaking a process to develop a 20-year strategy for athletics and recreation facilities to support delivery of high quality recreation and sport experiences at the Point Grey campus. For more information, visit the UBC Gameplan site.

Planning Your Visit

Whether by bus, bicycle, car, or on foot, there are a number of ways to access the new UBC Aquatic Centre. Due to construction in the area, there are changes to pedestrian and vehicular access. The main entrance to the new facility is accessible via Student Union Blvd to the west of the Student Recreation Centre. We encourage patrons to review details on our Contact Us page and to allow for extra time for their trips.

The UBC map for road closures and construction information is updated weekly and can be found at: maps.ubc.ca/PROD/closures/UBCRoadClosuresMap.pdf.

To coincide with the opening of the new UBC Aquatic Centre, UBC has made changes to the parking and drop-off options in the area. The closest parkade to the facility is North Parkade. For more information about drop-off, short-term, and long-term parking, visit the How to Get Here section on the Contact Us page.

The UBC map for road closures and construction information is updated weekly and can be found at: maps.ubc.ca/PROD/closures/UBCRoadClosuresMap.pdf.

Operating hours for the new UBC Aquatic Centre can be found on the Contact Us page. All hours and details are subject to change; we encourage patrons to visit this website for regular updates.

Please see detailed rates information here. Of note, UBC Aquatic Centre is pleased to now offer special rates for non-peak hours. UBC students can access the facility for free and there are also discounted rates for CSC and UNA cardholders.

Using UBC Aquatic Centre

A thorough shower (ideally with soap) helps to remove sweat, body oils, cosmetics, hair products, and traces of urine and fecal matter on the body. Keeping these substances out of the water reduces the risk of waterborne illnesses and allows our water and air filtration systems to work more effectively, ultimately leading to a facility that is cleaner.

Shoes pick up bacteria, dirt, and fecal matter when worn outside. In order to prevent these substances from entering the pool, all shoes must be taken off before entering the pool deck or shower areas. We allow bare feet, aqua shoes, or deck sandals only. Thank you for doing your part to help in keeping our facility clean.

During busy program times (weekdays 1:00-8:00pm, weekends 8:30am-2:00pm; specialty Aquacize Classes), facility staff may elect to implement wristbands for patrons to clearly identify those who have access to the water or facility amenities. During peak times, please allow for more time at the front desk. Thank you for your patience and flexibility.

No, the UBC Aquatic Centre does not have towel service.

Should you be coming to the facility with a baby stroller you are encouraged to use the Universal Change Room given the space available within this change room. Strollers are not allowed on the pool deck or in the men’s or women’s change rooms. While in the water or viewing from off-deck, there is an area located on the ramp to the mezzanine where we ask patrons to store their strollers. Please do not leave any valuables in your stroller.

UBC Aquatic Centre lifeguard staff absolutely want to be of assistance. That said, the primary responsibility of lifeguards is to actively scan the water for the safety of those in the water. On-deck lifeguarding staff may defer your questions to off-deck staff.

The UBC Aquatic Centre rents to campus student groups as well as other community groups outside of public swim times.

Programs and Lessons

A full range of programming is available for students, staff/faculty, residents, and the public. Programming is offered for both adults and youth. We also welcome your ideas and suggestions.

Safety is of the utmost importance to us. UBC Aquatic Centre requires all children under the age of 8 to be under direct supervision at all times. The check-in and check-out procedure for children under 8 ensures your child is safe and accounted for at all times. For a smooth check in/out, please arrive at your class meeting spot 3-5 minutes prior to the start and end of class.

The lifeguards are responsible for everyone in the pool and on the pool deck, and a crowded pool deck makes it difficult for lifeguarding staff to see the water, the decks and respond to emergencies. Our viewing area provides an unobstructed view of the pool area for parents while enabling children to participate and learn in a supportive environment, free from outside distractions. If your child is under the age of 8, please allow yourself adequate time to return to the pool deck prior to the end of lessons to check out your child. We encourage parents to take advantage of the $3.50 drop-in rate while your child is in lessons.

Lockers

The UBC Aquatic Centre has a variety of locker options. Coin-operated day-use and term-based locker rentals are available at the facility. For policies related to lockers at the UBC Aquatic Centre please see UBC Recreation Policies – Locker Policies.

Day-Use Lockers

All day-use lockers are coin-operated. Depending on the size of the locker, each time you open the locker it costs either $1 for a large or extra large locker or $0.25 for a small or medium locker. All items must be removed by the end of the day; UBC Aquatic Centre staff will clear the lockers nightly.

Term-Based Rental Details

Locker rentals can be rented on a term-basis from the front desk at the UBC Aquatic Centre. Locker expiration dates for each term are April 30th, August 31, and December 31 of that year. Prior to locker expiration date, all goods and locks must be removed.

Costs for term-based rentals:

UBC Student: $67.50 per term
UBC Staff/Faculty: $77.50 per term
UNA/CSC & Public: $92.50 per term

Costs for term-based rentals in Fall 2017

Please note that for the Fall 2017 term, the locker rentals will expire on December 10th due to the annual maintenance shut-down. Therefore, the following rates will apply for that term.
UBC Student: $55.00 per term
UBC Staff/Faculty: $65.00 per term
UNA/CSC & Public: $75.00 per term

Please watch the following instructions:

Yes, lockers rentals are available on a term-basis from the front desk. Full details are available here.

For policies related to lockers at the UBC Aquatic Centre please see UBC Recreation Policies – Locker Policies